Privacy Policy

PRIVACY POLICY

The Privacy Policy (“Policy”) was last updated on July 31, 2025

INTRODUCTION

HOUSE OF POKARNA CLOTHING LLP (“Pokarna”, “Company”, “We”, “Us” or “Our”) is a limited liability partnership (“LLP”) having its registered office at Ground Floor Building No./Flat No.: 105, Surya Towers Sardar Patel Road, Hyderabad, Telangana- 500003. The Company operates an online platform (“Platform”) that offers running materials or clothing materials, which can be further customized as per the requirement of the end users (hereinafter referred to as “You”, “Your”, “Yourself” or “User”, as the case may be). The Users may access and use the Platform and the Services (as defined in Our Terms of Use).

This Policy outlines Our practices and policies, the kinds of information that We may collect from You when You access or use the Platform, the reasons for and methods for collection, how We use and disclose the information that We gather from You for Your use of the Platform and Services, as well as security practices and procedures for safeguarding Your privacy in relation to the information shared with Us. You agree to be bound by the terms and conditions of this Policy by accessing and using the Platform and Services, which will be deemed to create a legal contract between You and Us. It is recommended that You read and update Yourself with any modifications to this Policy carefully so that You understand Our policies and practices.

Unless We define a term in this Policy, all capitalized words used in this Policy have the meaning as ascribed in Our Terms of Use accessible here (“Terms of Use”), or any other agreement that you have entered into with Us.

This Policy must also be read in conjunction with and construed in accordance with the Applicable Laws of the country from which You access and use the Platform, including without limitation, the provisions of the Information Technology Act, 2000 of India read with Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, Information Technology (Intermediaries Guidelines) Rules, 2011 and other applicable rules; and Digital Personal Data Protection Act, 2023 read with other applicable rules. This Policy is officially recognised as an electronic contract between the Company and You.

We reserve the right to amend, change or update this Policy at our discretion. You agree to be bound by any updated policies with Your continued access and/or use of Our Platform and Services after any such changes have been duly notified in any form to You. Any such changes to the Policy will be notified to Your registered email address with Us. We recommend that You shall update Your details with Your active and correct email address with Us for smooth communication. We will not be liable in case the registered email is inactive, incorrect or not updated for any claims regarding and not limited to communication gaps, liabilities and legal claims with regard to this Policy.

Further, We do not sell Your personal information, nor do We intend to do so. We do not give access to Your personal information to third parties in any situation whatsoever.

NOTICE

Your usage of the features or functionalities on Our Platform implies Your acceptance to the terms and conditions outlined in the Terms of Use and this Policy. Further, by providing Your explicit consent and by availing the Services, You acknowledge that You have been duly informed about the Information being collected, the purpose for usage and processing of such Information.

In furtherance of the above, please note that, in addition to rights available under Applicable Laws, You have the right to grievance redressal, and the right to withdraw Your consent in a manner as laid down hereunder.

You also have the option of making a complaint to the Board in a manner as laid down under Applicable Law. For the purposes of this Policy, ‘Board’ shall mean the Data Protection Board established by the Central Government in accordance with the Digital Privacy Data Protection Act, 2023 (“DPDP Act, 2023”) and rules made thereunder.

If You are accessing or using the Platform and Services from any location outside India, You do so at Your own risk, and will be solely liable for compliance with any local laws, as may be applicable.

USER DECLARATIONS

You understand and have the knowledge that Information is being collected.

You understand and have the knowledge of the purpose for which Your Information is being collected, utilised and displayed on the Platform, if applicable.

You understand and have the knowledge of the intended recipients of the Information.

You understand that You have the option not to provide the data or Information sought to be collected by Us.

You understand that You have an option (while availing the Our Services or accessing the Platform or otherwise) to withdraw Your consent given earlier to Us and You understand and accept that such withdrawal of Your consent shall be sent in writing and in such an event We shall have the right, at Our discretion, remove access to the Platform and not provide the Services for which the information was derived/collected.

You have read and understood this Policy and all other policies governing the usage of the Platform.

By agreeing to the terms of this Policy, You, as a User, hereby give Your explicit consent and agree to Our processing of Your Information for the purposes given herein.

CHOICE AVAILABLE TO YOU REGARDING COLLECTION, USE AND DISTRIBUTION OF YOUR INFORMATION

Sharing Your Information (as defined below) is entirely voluntary. You need not register with Us, however, if you do not register with us, You may not have access to Our Platform and the Services provided by Us.

Further, if You register with Us, and upon Your request We will remove/block Your Information from Our database. However, Your Information may remain stored in archive on Our servers even after You temporarily disable Your account. You may lose access to Our Platform and Services pursuant to the cancellation of Your registration or upon permanent termination of Your account.

Your account may be disabled for a temporary period either upon request or at the discretion of the Company. Further, please note that disablement of Your account or Services is not a withdrawal of Your consent to process and store Your Information. The Information provided by You may still be available on the Platform during the disablement period until and unless You explicitly withdraw Your consent to process and store Your Information. In the event that You choose to permanently terminate Your account or do not revive Your account during the disablement period, You will permanently lose access to Your account and any and all information thereof. Further, We delete Your account and all information relating to You or Your account in perpetuity.

If We plan to use Your Information for any commercial purposes, We will notify You at the time of using your Information for any commercial purposes and allow You to opt-out of having Your Information used for those purposes.

WHAT INFORMATION IS, OR MAY BE COLLECTED FROM YOU

In addition to any other information being received, collected, displayed and/ or stored by Us, We may also collect, receive, display, and/or store:

Anonymous information in standard usage logs through Our Platform’s server, including computer-identification information obtained from “cookies” sent to Your browser from a web server cookie stored on Your hard drive, an IP address assigned to the computer which You use, geographical location, the domain server through which You access Our service, the type of computer You are using, the type of web browser You are using, the identification of the device.

Information that You provide to Us, including without limitation, Your email address, name, phone number, gender, Your account on Our Platform, and any other information provided during and/or for the use of Platform and Services.

Information including the timing, frequency, and pattern of Your visit to Our Platform.

Information contained in or relating to any communication that You send to Us or send through Our Platform or to any email id of the Company or representatives of the Company including the communication content and metadata associated with the communication.

For the sake of accuracy in providing Services on the Platform, You may additionally be asked to reveal or affirm information relating to You, which directly or indirectly, is capable of identifying You including but not limited to (“Sensitive Personal Data or Information (SPDI)”): (i) Credentials for use of Our Platform, sexual orientation, etc.; or (ii) financial information such as bank account or credit card or debit card or other payment instrument details. Company promises to protect the Information You supply while adhering to reasonable security policies and procedures and any relevant privacy laws.

Information which shall voluntarily be shared by You, in any format whereby such information shall be deemed to ascertain an individual’s identity, or can be reasonably ascertained, from the information or opinion including, but not limited to, when You visit the Platform and conduct any such activity whereby You shall be required to share such information, regardless of whether the information provided is true or not or any information that You share via email or by filing relevant forms provided by Us to avail Our Services (“Personal Information”). Further, Personal Information shall include without limitation, information such as individual name, email address, mobile number, contact details, residential address, demographic details, etc. In the event that You do not consent to share Your Personal Information with Us, then You shall be freely allowed to do so, but it may prevent Us from providing complete and full access and/or use of the Platform and the Services thereof.

Information which shall be obtained by You during the period of Services which relates to information are: (a) full name; (b) email address; (c) phone number; (d) shipping address; (e) billing address; (f) gender and size preferences; (g) product preferences and browsing history; (h) order history and purchase details; (i) payment method and transaction details; (j) customer support queries or complaints; (k) return and refund requests; (l) feedback rating and reviews; (m) wishlist or saved items; (n) IP address and device information; and (o) any uploaded content (e.g., images for custom orders) (collective referred as “Service-related Information”).

Personal Information, Service-related Information and SPDI shall together be referred to as “Information”.

For efficient use and provision of Platform Services, We also collect information that does not exclusively identify You but is related to You nonetheless, such as, information about Your interests, Your usage of Our Platform, etc. (collectively, “Non-Personal Information”).

As part of the functionality of the Platform, You may link Your account with Third Party site accounts, like Gmail by either: (i) providing Your Third-Party site account login Information to Us through the Platform or (ii) allowing Us to access Your Third-Party site account, as is permitted under the applicable terms and conditions that govern Your use of each Third-Party site account. However, in an event where You do not link Your account with Third Party site accounts and directly register and/or create Your account on Our Platform, We shall store your credentials, on Our Platform and/ or in a third-party cloud storage, or back-end cloud storage, in an encrypted format. It shall be Your responsibility to read and update Yourself with the policies of Third-Party site account from time to time.

Further, We may collect Information received by Us from various other sources, including without limitation, public domain, joint marketing partners, information from when You login to social media platforms, or from other Third Parties, such as the Income Tax Department, Ministry of Corporate Affairs, etc.

WE MAY ALSO COLLECT THE FOLLOWING INFORMATION

The links You click on Our Platform;

The number of times You access Our Platform;

Information pertaining to all transactions on the Platform; and

The date and time You access Our Platform.

USE OF INFORMATION

You agree, acknowledge and expressly consent our use of the Information We collect are in the manner (including but not limited to) as follows:

Ensuring the Services are presented in the most efficient manner for Your use;

Build your customised portals suited to Your needs and specifications;

Provide, operate, and maintain Our Services;

Administration of Our Platform and business;

Improve, personalize, and expand Our Services;

Understand and analyse how You use Our Services;

Develop new products, services, features, and functionality;

Communicate with You for customer service, or to provide You with updates and other Information relating to the Service, and for marketing and promotional purposes;

Send You non-marketing commercial communications;

Send You email notifications that You have specifically requested;

Assist in processing of Your transactions;

Marketing and promotion of Our Services and the Platform;

Send You text messages and push notifications;

Find and prevent fraud;

For compliance purposes, including enforcing Terms of Use, or other legal rights, or as may be required by Applicable Laws and regulations or requested by any judicial process or governmental agency;

Deal with enquiries and complaints made by or about You relating to Our Platform;

Verify compliance with the terms and conditions governing the use of Our Platform.

In light of the aforementioned, You acknowledge and agree that You have the knowledge that the Your Information is being collected. Further, You acknowledge and agree that You have knowledge for the purpose of collection of the Information and its usage thereof, including without limitations, the above-mentioned methods of using the Information.

If You post information on Our Platform on behalf of any other Person and/ or relating to any other User of Our Platform, You do so at Your own risk. By doing so, You consent to their use of such information including transmitting it to others on Our Platform. Please be aware that We cannot control the actions of other users of the Platform with whom You may choose to share information with.

The Company adheres to this Policy while using the Information You supply. If You give Us any Information for a particular reason, We will use it in connection with and limited to such particular reason. For instance, if You email Us any issue, we'll use the Personal Information (i.e., Your email address) or you send us any whatspp message, we’ll use the Personal Information (i.e., Your phone number) to get back to You and see if we can fix Your concern.

In some cases, We may also have a legal obligation to collect certain additional Information from You or may otherwise need such additional Information to protect Your vital interests or those of another person.

If We ask You to provide additional Information to comply with a legal requirement or to perform a contract with You, We will make this clear at the relevant time and advise You whether the provision of such Information is mandatory or not (as well as of the possible consequences if You do not provide such Information).

DISCLOSURE OF COLLECTED INFORMATION

We hereby represent that We do not sell or involve Ourselves in businesses related to selling any information. The exceptions are listed as follows:

Business Transfers: Your Information may be shared in the diligence process with counterparties and others assisting with the transaction and transferred to a potential acquirer, successor, or assignee as part of any proposed merger, acquisition, debt financing, sale of assets, or similar transaction, or in the event of insolvency, bankruptcy, or receivership in which information is transferred to one or more third parties as one of Our business assets.

Service Requirements: The employees, business associates and any other third parties of the Company shall be provided information as provided by You for the fulfilment of the Services. We may use the Information as provide by You internally, for the purposes of Our internal training, data analytics, research, analysis, to troubleshoot, to identify trends, usage, activity patterns and areas for integration and improvement of Services and other business-related purposes, subject to not directly disclosing any of Your Information.

Requirement under Applicable Law: The Information may be disclosed to any person, if such disclosure is required for a lawful purpose connected with a function or activity of Platform. This may include but is not limited to - (i) satisfying any Applicable Law, regulation, legal process, or governmental request; (ii) enforcing this Policy, including investigation of potential violations hereof; (iii) detect, prevent, or otherwise address fraud, security, or technical issues; (iv) respond to Your requests; or (v) protect Our rights, property or safety of Our users and the public. Information may be disclosed, where the disclosure is necessary for compliance of a legal obligation under Applicable Law.

GENERALLY, WE USE ANONYMOUS TRAFFIC INFORMATION TO

Remind Us of who You are in order to deliver to You a better and more personalized service;

Recognize Your access privileges to Our Platform;

Track the information You enter on Our Platform for some of Our promotions;

Help diagnose problems with Our server; and

Administer Our Platform.

WHERE WE STORE AND HOW WE PROTECT YOUR PERSONAL INFORMATION

We store Information in Hyderabad, India. The Information You provide, subject to disclosure in accordance with this Policy, shall be maintained in a safe and secure manner.

SECURITY

We aim to protect Your Information against unauthorised access, unlawful alteration, disclosure, or destruction. Similarly, when You register and/or create Your account on Our Platform, We store your Credentials, on Our Platform and/ or in a third-party cloud storage, or back-end cloud storage, in an encrypted format. We also aim to maintain its security, integrity, and privacy. To protect data and to aid in preventing unauthorised access, We put in place the necessary physical, electronic, and managerial safeguards in addition to safeguards as laid down under Applicable Laws. As no method of data transmission or protection is 100% safe, We cannot guarantee perfect security. Additionally, We are not liable for any security lapses or the deeds of any Third Parties who obtain Your Information, due to uncontrollable internal and external factors.

Password protection is a crucial component of the security of Your Information. You must take care not to reveal Your account login information to any other parties and must keep Your login information, including Your password, private. You are ultimately in charge of protecting the confidentiality of Your account login details, even though We will use our best efforts to ensure the highest level of security for Your Information. If You suspect that someone else knows Your password, or You discover unauthorised use of Your account, or You become aware of any other security lapses, kindly let Us know right away.

We restrict access to Information to those: (i) Third Parties who We need to fulfil their obligations under this Policy, the Terms of Use and any other agreements concluded with Us; (ii) who have received the necessary and ongoing training on how to process, handle, and care for Information; (iii) who store and/ or process the Information in an encrypted format; and (iv) who are subject to confidentiality obligations as required by Applicable Law. We take measures to make sure that entities who have access to the Information are trustworthy, capable, regularly trained, and we further ensure that these entities adopt reasonable security safeguards as per Applicable Laws. All Our rules and practices match the applicable guidelines issued and in line with the control, and adulteration of data as well as operational, managerial and technical procedures.

We cannot guarantee security in transfers and transactions of Your Information to Us through the means of the internet. We suggest that You shall ensure to take adequate safety practices to protect Your Information, as transfer of information on and through the internet is not fully secured. Any unauthorized use of Your Information or any suspicious activity on Your account is not Our responsibility and cannot be held against Us. By utilizing Our Platform, You acknowledge and accept that We are not responsible for any disclosure of Your Information caused by transmission mistakes or unauthorized acts of third parties.

We retain Your Information, until it is no longer necessary to fulfil the purpose it is being used for, or as required by Applicable Law (for example, to provide You with a service which You have requested or to comply with applicable legal, tax, or accounting requirements), or until you specifically withdraw your consent, or ask Us to delete such Information. After completion of the purpose for processing Your Information and / or in circumstance when We do not require to process Your Information, We will either delete, aggregated such Information, or anonymize it (so that it can no longer be associated with or identify a user, in which case Company can further process the information) or, if this is not possible (for example, because Your Information has been stored in backup archives), then We will securely store Your Information and isolate it from any further processing until deletion is possible. Further, We also consider the extent, nature and sensitivity of the Information and our legal obligations with respect to the data.

EXCLUSIONS

We reserve the right to terminate accounts of minors, as understood pursuant to the laws of India (“Minor”), who are using Our Services, if We believe that the environment around Our Platform is not safe for a Minor, at Our discretion. Please do not submit any Information through the Services and/ or Our Platform if You are a Minor, as You will not be allowed to utilise the Services or the Platform, as the case may be. Please get in touch with Us if You think a Minor may have provided Us with Information through the Services, and We will do Our best to remove that data from Our records.

Any Information that We collect other than the Information collected through the Services is not covered by this Policy. Any Unsolicited Information (as defined below) that You send to Us by any unauthorised method, is not covered by this Policy. This includes, but is not limited to, information submitted informally (collectively, “Unsolicited Information”) or posted in any public parts of the Platform, Website and Third Party websites and platforms such as reviews of the Platform and Services, as the case may be. All Unsolicited Information will be regarded as non-confidential, and We may be allowed to distribute, disclose, and utilise it without any restriction or credit.

Further, in the below circumstances, We may process your data in accordance with the DPDP Act, 2023, and for a lawful purpose, however, We will not require your consent for the same (even if the same has been already obtained from You):

If the processing of Information is for the purpose mentioned in this Policy or Terms of Use, for which You have voluntarily provided the Information to the Company, and in respect of such information You have not indicated to Us that You do not consent to the use of Your Information;

When We process and / or disclose the Information in special circumstances such as compliance with court orders, requests/order from legal authorities or law enforcement agencies requiring such disclosure;

Pursuant to Section 17 of the DPDP Act, 2023, Chapter II (except Section 8[1] and 8[5]), Chapter III, and Section 16 of the DPDP Act, 2023 shall not be applicable in the below circumstances, and Company is well-within its right to process and/ or disclose such Information:

If the processing of Information is necessary for enforcing any legal right or claim;

If the Information is processed in the interest of prevention, detection, investigation or prosecution of any offence or contravention of any law for the time being in force in India;

When We process Information of individuals not situated within the territory of India, pursuant to a contract entered by Us with any Person situated outside the territory of India;

LINK TO THIRD PARTIES

It is expressly stated that this Policy covers only Our Services provided through the Platform. Our Services may link to other Third-Party websites or mobile applications (the “Third-Party Applications”) that are not under Our control or operation. Such websites and Third-Party Applications are not covered by this Policy. The privacy policies of any Third-Party Applications are not Our responsibility, and You shall be independently responsible for reading and updating Yourself with the terms and condition and privacy policy of such Third-Party platforms.

As previously mentioned, You have the option to login through the Third-Party Site such as Google. Please be informed that by choosing to access Our Platform through the Third-Party sites and widgets, You will be provided an option to share Your Information as contained under those Third Party’s site accounts and You have an option to opt out from sharing such information baring such information which is essential for Us to allow You access to use Our Services and access Our Platform. However, You may not have access to Our Platform and the Services provided by Us if You do not allow Us access to information which is essential for Us to permit usage of Our Services and Our Platform. It shall be Your responsibility to update Yourself with the term of service and privacy policy of the Third-Party site for the protection of Your data.

There may be links on the Platform to other programmes or websites. You accept and recognise that these applications and websites, with the exception of other platforms owned by Us, are run / operated by Third Parties and are not under Our control, affiliated with, or associated with Us unless clearly stated. As a result, We have no control over the privacy practises or policies of the Platform and websites that can be accessed via links from this Platform. You should get in touch with the organisations in charge of those websites directly if You have any questions about the privacy practises and policies of those Third-Party platforms.

AMENDING OR UPDATING USER INFORMATION

You have the right to request access to the Information which We have about You for the purpose of correction, completion or updating the data. Even though there may be some exceptions, We shall grant access to the Information in compliance with the relevant legislation. Additionally, We will make a good-faith effort to accurately capture the data You give Us, including any modifications. You have the right to review, modify, provide complete data and update the Information which We have on file about You. You have the right to ask Us to remove any of Your Information that We have on file about You whether or not such Information is unreliable, irrelevant, or processed unlawfully in light of any Applicable Laws. Your ability to inspect, correct, and delete Your Information is also governed by any statutory retention obligations as well as any applicable legislation.

COOKIES

We use cookies and other tracking technologies. ‘Cookie’ is a packet of information stored on a browser by a server so it can be later read back. Similarly, when You return to the website or application or access it through another website, they recognise these cookies and therefore the device You are accessing Our Platform from. Cookies are used to store User preferences, their experiences of the Platform, so as to help Us understand the nature of usage of the services and generally improve Our services to You. Some cookies and other technologies may serve to recall Information previously indicated by a User. Most browsers allow You to control cookies, including whether or not to accept them and how to remove them.

You may set most browsers to notify You if You receive a cookie, or You may choose to block cookies with Your browser, however, please note that if You choose to erase or block Your cookies, You will need to re-enter Your original User ID and password to gain access to certain parts of the Platform.

Our use of cookies and other tracking technologies allows Us to improve Our Platform and Your experience with the Platform.

DISCLAIMER

We shall not be liable for any loss or damage sustained by reason of any disclosure (inadvertent or otherwise) of any information concerning the account and / omission or inaccuracy with respect to any information so disclosed and used whether or not in pursuance of a legal process or otherwise.

YOU EXPRESSLY UNDERSTAND AND AGREE THAT THE USE OF THE SERVICES IS AT YOUR SOLE RISK. WE SHALL UNDER NO CIRCUMSTANCES BE RESPONSIBLE OR LIABLE FOR ANY INFORMATION LEAK, DATA LOSS, DATA THEFT, DATA CORRPUTION OR THE ILLEGAL OR WRONGFUL USAGE OF ANY DATA STORED ON OUR SERVERS OR THIRD-PARTY SERVERS AND/OR DATA AVAILABLE ON EITHER OF OUR PLATFORM(S), AS THE CASE MAY BE.

COMPLIANTS TO BOARD

If You, have any concerns or are dissatisfied with how We handle Your Information or Our privacy practices, You have the right to seek redress under the provisions of the DPDPA, 2023.

In the event that your grievance remains unresolved after contacting Us or You are not satisfied with Our response, You may escalate the matter by submitting a complaint to the Board established under the Act.

To file a complaint with the Board, you can follow these steps:

Prepare your complaint and clearly outline the details of Your grievance, including (i) Your name and contact information; and (ii) A description of the privacy concern or the specific aspect of Our practices you are dissatisfied with.

Details of any prior communication with Us regarding the issue.

To access the complaint portal, visit the official website of the Board where complaints can be submitted online.

Follow the instructions on the portal of the Board to submit Your grievance. Attach supporting documents, if any, to substantiate Your claim.

After submission, You will receive an acknowledgment with a unique complaint reference number. You may use this reference number to track the status of Your complaint.

For further information on the complaint process or to access the official portal of the Board, please visit the website of the Data Protection Board of India or contact them directly as per the details provided on their platform.

GRIEVANCE REDRESSAL

In accordance with the Information Technology Act, 2000 read with the rules made thereunder and the DPDP, 2023 read with rules made thereunder, and in accordance with the Applicable Laws of the country from which You access and use the Platform, the name and contact details of the Grievance Officer are provided below:

Name: Dinesh

Email:

If You have any questions about this Policy or wish to revoke consents provided to us under this Policy or Terms of Use, You can contact Us at +91 - 91542 43907.

BY AGREEING TO THE TERMS OF THIS POLICY, YOU AGREE TO OUR PROCESSING OF YOUR INFORMATION FOR THE PURPOSES GIVEN HEREIN.