Terms of Use

TERMS OF USE

These Terms of Use were last updated on July 31, 2025.

This Terms of Use (“Terms”) are drafted in conformity with the Information Technology (Intermediaries Guidelines) Rules, 2011, specified under the Information Technology Act, 2000, in order to regulate the terms and conditions of usage of and access to the Platform (defined hereinafter) and the Services (defined hereinafter). No physical or digital signature is necessitated in order to validate these Terms.

GENERAL TERMS

HOUSE OF POKARNA CLOTHING LLP is a limited liability partnership having its registered office at Ground Floor, Building No./Flat No.: 105, Surya Towers, Sardar Patel Road, Hyderabad, Telangana- 500003(“Pokarna”, “We”, “Us” or “Our”). Pokarna, through its Website and Application (collectively referred to as “Platform”), offers the following services (“Services”):

Design, manufacture and selling of running materials or clothing materials (“Products”);

Customization of Products as per the requirement of the User; and

Alteration services for Products purchased by and customized for both, offline and online Users.

Our website can be accessed at www.houseofpokarna.com (“Website”).

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INTRODUCTION AND ACCEPTANCE

The Services are subject to these Terms and Our policies i.e. Privacy Policy, Cancellation and Refund Policy (collectively referred to as “Policies”), available on the Platform. By contacting Pokarna for the Services or availing the Services or by registering with us, now or in the future, you (“You”, “Your”, “Yourself” or “User”) signify that You agree to these Terms and the Policies, as may be updated and notified by Pokarna from time to time.

You must be of at least 18 years of age older or have the consent of a parent or guardian to access and avail the Services. We ensure Our compliance with and interpretation of all laws, regulations, and requirements impacting Our business, and we expect the same degree of compliance with applicable laws from You.

The Terms and Policies apply to every User who either uses or accesses the Services of Pokarna. It also applies to any legal entity which may be represented by You under actual or apparent authority.

By mere usage of the Platform, You shall be contracting with Us, and these Terms, as may be amended from time to time, and any conditions thereto, constitute a binding contractual relationship between You and Us. You agree that by clicking “Sign Up” or “I Agree”, or by accessing or using Services, You are entering into a legally binding agreement (even if You are using the Services on behalf of a company) with Us.

All Products/Services and information displayed on the Platform constitute an “invitation to offer”. Your order for purchase constitutes Your “offer”, which shall be subject to the terms and conditions as listed below. Pokarna reserves the right to accept or reject the offer.

Pokarna reserves the right to modify the Terms and Policies from time to time. Further, Pokarna may from time to time formulate new policies for availing all or any of the Services. The most current version of the Policies will supersede all previous versions. We shall inform You of the updated Policies either through a notification on Our Platform, or via the email ID provided by You at the time of registration. You understand that Your use of Services after any changes to the Terms and Policies or addition of new policies constitutes and will be deemed as Your acceptance to be bound by the most recent version of such Policies. If the Policies are not acceptable to You, You can always choose to unregister, delete, or terminate Your Account by writing to us .

GENERAL REGISTRATION REQUIREMENTS

We believe in providing simple and easy access to Services. To avail any Services, You as a User, must register and create an account on the Platform (“Account”) by providing certain required information, including but not limited to Your name, Email address, contact number, password, shipping address, and relevant bank details.

Further, User(s) can create an Account on Our Website by using their Google, Microsoft or Apple accounts. While creating your Account, it is mandatory that You provide Us with complete, authentic, and accurate information.

If You use the Platform, (i) You are responsible for maintaining the confidentiality of Your Account login credentials, including but not limited to Your username and password, and (ii) You shall accept responsibility for all activities that occur under Your Account.

We shall not be liable to any person for any loss or damage arising from Your failure to protect Your Account or password. If You become aware of, or have reason to suspect, any unauthorized access or that someone else may know Your password, You must promptly notify Us at support@houseofpokarna.com. If We have reasonable grounds and supporting evidence to believe that there has been, or is likely to be, a breach of security or misuse of the Platform, We reserve the right to require You to change Your password and/or to temporarily suspend or disable Your Account. Such actions may be taken at Our sole discretion and without any liability on part of Pokarna.

You hereby consent to receive communications and updates from Pokarna by SMS and emails. You can unsubscribe or opt-out from receiving communications and updates from Pokarna at any time by sending Us an email at support@houseofpokarna.com.

FEEDBACK

You acknowledge and agree that You may provide feedback, reviews, comments, images, or ratings regarding the Services (“Feedback”) Any Feedback provided by You on the Platform shall be considered to be non-confidential. Pokarna shall be free to use such Feedback on an unrestricted basis. Further, by submitting the Feedback, You represent and warrant that:

Your feedback does not contain confidential or proprietary information belonging to You or any other third party; and

Pokarna is not under any obligation of confidentiality, express or implied, with respect to the Feedback.

You shall be solely responsible for any Feedback and other information, comments or opinion that You post on the Platform. Pokarna shall not be liable in any manner for the same. You acknowledge that Pokarna reserves the right and will monitor all the Feedback. Pokarna shall remove such Feedback if there is a reasonable ground to believe that such Feedback are false, vulgar, unlawful, offensive, threatening, defamatory, pornographic, obscene or otherwise objectionable in nature. Pokarna shall have full right to suspend or terminate such User’s Account and deny any and all current or future use of the Platform to such User.

PLATFORM CONTENT

The Platform, and its original content, including but not limited to all source code, databases, functionality, software, any information related to the Products and Services, website designs, audio, video, text, photographs, and graphics, excluding any content provided by the User or other Users (“Platform Content”) and the trademarks, service marks, and logos contained therein (“Marks”) are owned and controlled by Us or licensed to Us, and are protected by copyright and trademark laws and various other intellectual property right laws, unfair competition laws, and other applicable national and international laws and conventions, and the same shall remain the exclusive property of Pokarna and its licensors.

You agree and acknowledge that the unauthorized use of the Platform Content may violate copyright, trademark, and other applicable laws and shall cause irreplaceable damage to Us. Therefore, We shall have the right to initiate any proceedings or any other process under applicable law which is available to Us and the same shall be in addition to recovery of damages for such unauthorized use of the Platform Content.

The Platform Content shall not be reverse-engineered, disassembled, decompiled, reproduced, transcribed, stored in a retrieval system, translated into any language or computer language, re-transmitted in any form or by any means (electronic, mechanical, photo-reproduction, recordation or otherwise), resold or redistributed for any commercial purpose whatsoever, without Our prior written permission.

CONFIDENTIALITY

To the extent that You receive or possess any non-public information from Us that is confidential or, given the nature of the information or circumstances surrounding its disclosure, reasonably should be considered to be confidential, such information is “Confidential Information” and must be handled according to these Terms.

For the purpose of these Terms, “Confidential Information” includes but is not limited to: (i) non-public information about the technology, customers, business plans, marketing and sales activities, finances, operations and other business information; (ii) the existence and content of any discussions or negotiations regarding the User’s Account and/or access of the Platform and the Services provided thereof; (iii) business model and structure which Platform consists thereof.

Confidential Information does not include any information that: (i) is publicly available or becomes publicly available through no action or fault of the User, (ii) was already in the User’s possession or known to the User prior to being disclosed or provided to the User by or on behalf of the other party, provided, that, the source of such information or material was not bound by a contractual, legal or fiduciary obligation of confidentiality to the non-disclosing party or any other party with respect thereto, (iii) was or is obtained by the User from a third party, provided, that, such third party was not bound by a contractual, legal or fiduciary obligation of confidentiality to the non-disclosing party or any other party with respect to such information or material, or (iv) is independently developed by the User without reference to the Confidential Information (in which case the onus of proof shall lie solely with the User).

You may not use Confidential Information except in connection with access to the Platform and the Services provided thereof as permitted under these Terms or as separately authorized in a signed writing by Us.

You agree to not disclose Confidential Information after the cessation of usage of the Services through the Platform and after these Terms otherwise no longer apply. You will take all reasonable measures to avoid disclosure or unauthorized use of Confidential Information in perpetuity.

ACCURACY, COMPLETENESS AND TIMELINES OF INFORMATION

We are not responsible if the information made available on the Platform is not accurate, complete or current. The material on the Platform is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

We reserve the right to modify the contents of the Platform at any time and You agree that it is Your responsibility to monitor changes made to Our Platform.

AVAILABILITY OF SERVICES

Services may be available exclusively through the Platform. These Products or Services may have limited quantities and are subject to return or exchange only according to Our Return Policy. We have made every effort to display as accurately as possible the colors and images of Our Products that appear at the store. We cannot guarantee that Your computer monitor’s display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any Products or Services that We offer. All descriptions of Products or Product pricing are subject to change at any time without notice, at Our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any Services made on the Platform is void where prohibited.

We do not warrant that the quality of any Products, Services, information or other material purchased or obtained by You will meet Your expectations, or that any errors in the Services will be corrected.

Please note that alterations will be made available on select Products. The first alteration service shall be complimentary; and additional alterations shall be subject to relevant charges. This alteration service shall be offered to both offline and online Users.

PRICING, PAYMENT, & REFUND

Prices for Services are described on the Platform and are incorporated into these Terms by reference. All prices are in Indian rupees (INR). Prices and Services may change and be updated at Pokarna’s sole discretion. Any such change shall be updated and reflected on the Platform.

Please note that the payment shall be processed prior to the dispatch of the Products that You have ordered. If We have to cancel the order after We have processed the payment, the said amount will be reversed and remitted back to the bank account from which You had made payments in respect of the order. Payment details are not stored by the Website, only transaction records are maintained.

To ensure the smooth processing of payments made by You, We have partnered with Razorpay as Our payment gateway provider (“Payment Gateway Partner”). In connection with processing such payments, Your banking details may be shared with Our Payment Gateway Partner. Please note that, unless expressly stated otherwise, any refund due to You, shall be processed in accordance with the terms and conditions of Our Payment Gateway Partner. By using Our Services, You hereby agree and acknowledge that it is Your sole responsibility to be aware of, understand, and comply the applicable terms and conditions of Our Payment Gateway Partner’s refund policy.

Please note that Cash on Delivery (CoD) is currently not available on our Platform. All payments must be made securely through our designated Payment Gateway Partner at the time of placing Your order.

We, at Pokarna, believe that the debit/credit card details provided by You to avail the Services from the Platform shall be correct and accurate and You will not provide any card details which are legally not owned by You. We shall not utilize the bank details or debit/ credit card information provided by You for any purpose other processing the payment for Your order and such information will not be shared by Us with any of the third parties unless required for fraud verification or by law, regulation or court order. We will not be liable for any debit/credit fraud.

To provide a safe and secure shopping experience, We regularly monitor transactions for fraudulent activity. In the event of detecting any suspicious activity, We reserve the right to cancel all past, pending and future orders without any liability. If Your order is cancelled and Your card is charged for such cancelled order, We will reverse and remit the charged amount to Your account, excluding any applicable processing fee of payment gateway and or as per the terms and conditions of the Payment Gateway Partner.

In addition to the foregoing, please note that refunds shall only be issued to You under the following circumstances:

If the Product(s) received by You are damaged or defective, and We are unable to provide You with a suitable replacement for the same; or

If the Product(s) ordered by You are unavailable.

In this regard, please note that any Product(s) purchased and ordered as part of any promotional offer, including but not limited to Buy One Get One Free (BOGO), or any other similar offers, involving complimentary Product(s), shall not be eligible for any refund or exchange under any circumstances.

TERMINATION

We reserve the right, at Our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in Your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in Product or pricing information, or inaccuracies or errors in the payment or in case of any fraud. We may also require additional verifications or information before accepting any order. We will contact You on either the contact number or email ID provided by You at the time or registration if all or any portion of Your order is cancelled or if additional information is required to accept Your order. Following Our communication to You, if You fail to provide such requested additional information within 48 (Forty Eight) hours from the date of receipt of Our communication, Your order shall be automatically cancelled. Any amount deducted from Your account shall be reversed back to the original payment.

In case we receive a cancellation notice from You and the order has not been shipped by Us, We shall cancel the order and refund the entire amount as a store credit, considering the payment has already been made. The orders that have already been shipped by Us will not be cancelled and You will have to check Our return policy for those orders.

Pokarna reserves the right to immediately terminate Your Account upon the occurrence of any of the following events:

Violation of these Terms;

Breach of any of Pokarna’s Policies;

Engagement in fraudulent or suspicious transactions;

Spamming or misuse of Platform features;

Harassment or abusive behavior towards Our personnel;

Security threats and/or Account compromise; or

Receipt of a request from legal authorities.

Consequences of Termination: (i) The Users will lose the access of their Account; (ii) Rewards and credits will be forfeited; (iii) Any other pending order and refunds may be cancelled; (iv) The User will be blacklisted from the Platform and no further purchase would be permitted; (v) the Users will lose customer support and assistance; (vi) the Users will lose subscription and membership benefits once the contractual relationship and the Account created under these Terms is terminated; (vii) The Users will have to suffer legal consequences if there are any violation in the Policies; and (viii) automatic removal of saved information, except for such information which shall be retained as per the requirements of applicable laws.

USER CONDUCT AND RULES ON THE PLATFORM

A User may be considered fraudulent or loss to business due to fraudulent activity if any of the following scenarios are met:

User doesn’t reply to the payment verification mail sent by Pokarna

User fails to produce adequate documents during the payment details verification

Misuse of another User’s phone/email.

Overuse of a voucher code

Use of a special voucher not tagged to the email id used

User returns the wrong product

User involved in the snatch and run of any order.

Miscellaneous activities conducted with the sole intention to cause loss to business/revenue to Pokarna.

User with excessive returns

Invalid/Incomplete address cases.

Repeated request for monetary compensation for fake/used order.

Account for the customers falling in fraudulent or loss to business category shall be blocked immediately upon Pokarna becoming aware of occurrence of any of the above scenarios.

Pokarna may cancel any order that classify as ‘bulk orders’/ ‘fraud orders’ under certain criteria at any stage of the product delivery. An order can be classified as ‘bulk Orders’/ ‘fraud Orders’ if it meets with the below mentioned criteria, and any additional criteria as defined by Pokarna:

Products ordered are not for self- consumption but for commercial resale.

Multiple orders placed for same product at the same address, depending on the product category.

Bulk quantity of the same product ordered

Invalid address given in order details

Any promotional voucher used for placing the ‘bulk order’ may not be refunded

Any order paced using a technological glitch/loophole.

You shall not use any false email address, impersonate any person or entity, or otherwise misleads Pokarna by sharing multiple address and phone numbers or transacting with malafide intentions.

You shall at all times ensure full compliance with the applicable provisions of the Information Technology Act, 2000 and rules thereunder as applicable and as amended from time to time and also all applicable Domestic laws, rules and regulations (including the provisions of any applicable Exchange Control Laws or Regulations in Force).

OPTIONAL TOOLS

We may provide You with access to third-party tools over which We neither monitor nor have any control nor input. You acknowledge and agree that We provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to Your use of optional third- party tools.

Any use by You of optional tools offered through the Platform is entirely at Your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third- party provider(s).

DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

All the Services, included on or otherwise made available to you through the Platform are provided on “as is” and “as available” basis without any representation or warranties, express or implied except otherwise in writing. Without prejudice to the foregoing, Pokarna does not warrant that the Platform will be constantly available, or available at all or the information on the Platform is complete, true, accurate or non- misleading.

In no case shall Pokarna, our directors, officers, employees, affiliates, agents, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from Your use of any of the service or any Products procured using the service, or for any claim related in any way to Your use of the service or any product, including but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service, even if advised of their possibility.

Pokarna assumes no responsibility for any damages or viruses that may infect your computer/mobile equipment or other property on account of your access to, use of, or browsing in the Platform.

Pokarna cannot guarantee the adequacy, currency or completeness of the Platform Content. Pokarna does not warrant or endorse the effectiveness quality or safety of the Services available on the Platform.

Pokarna accepts no responsibility for any loss or damage suffered due to Your reliance on the Services reviews and feedbacks posted by the Users.

Pokarna reserves the right to modify or withdraw any part of the Website or any of its content at any time without notice.

PRIVACY POLICY

Your usage of the Platform is subject to the Privacy Policy, which outlines how Your Personal Information will be collected, used, and protected. In order to access the Platform and the Services thereto, You acknowledge and consent to the collection, use, and processing of Your Personal Information in accordance with the terms set forth in Pokarna’s Privacy Policy.

INDEMNITY

You hereby, agree to indemnify and hold harmless Pokarna from and against any and all claims, charges, demands, losses, expenses and liabilities of whatever nature and however arising (including but not limited to any legal or other professional fees and the cost of defending or prosecuting any claim and any loss of profit, goodwill, and any other direct or consequential loss) incurred or suffered by Pokarna directly or indirectly by reason including but not limited to the following:

Your use/misuse of or access to the Platform.

Your violation of these Terms

Any activity related to Your Account (including negligent or wrongful conduct) by You or any other person accessing the Platform using your Account.

From any transaction You conduct as a result of the contact facilitated by the Platform.

From Your contents posted on the Platform.

From Your infringement of any intellectual property rights in any posting to or transmission via the Platform.

JURISDICTION AND GOVERNING LAW

Unless otherwise specified, the material on the Platform is presented solely for the purpose of sale in India. These terms shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of courts, tribunals, fora, applicable authorities at Hyderabad. The Place of jurisdiction shall be exclusively in Hyderabad, Telangana.

FORCE MAJEURE

Pokarna shall not be liable for any delay or failure to perform any obligations under these Terms due to a Force Majeure event. Force Majeure means and includes without limitation, acts of God, natural disasters, war, terrorism, civil unrest, labor or civil strikes, governmental actions, pandemics, or any other event beyond the reasonable control of Pokarna.

In the event of Force Majeure, Pokarna’s performance will be suspended for the duration of the event, and the time for performance shall be extended accordingly. Pokarna shall not be liable for any damages arising from the delay or failure to perform caused by a Force Majeure event, except for any accrued obligations prior to the event. However, nothing in this clause shall relieve You from Your obligation to make payments for the use of Services rendered.

DISPUTE RESOLUTION

Any claim or controversy that arises out of or relates to this Terms of Use, or the breach of it, the same shall be referred to a person nominated by Pokarna whose decision shall be final and binding upon You. Such references shall be deemed to be a submission to arbitration in accordance with the provisions of the Arbitration and Conciliation Act, 1996. The seat of arbitration shall be in Hyderabad and the process shall be in English Language.

Notwithstanding anything to the contrary contained herein, You acknowledge that any actual breach or threatened breach of any provision of these Terms shall cause irreparable harm to Pokarna, for which monetary damages may be an insufficient and inadequate remedy. Accordingly, in the event of such breach or threat thereof, Pokarna shall be entitled, in addition to other remedies available in law or in equity, to seek injunctive relief or other appropriate equitable remedies to prevent or restrain such breach at the earliest possible time.

SEVERABILITY

In the event that any provision of these Terms is held to be invalid or unenforceable by a court or regulator of competent jurisdiction, the valid or enforceable portion thereof and the remaining provisions of these Terms will remain in full force and effect.

WAIVER

Pokarna’s failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver or failure to enforce any provision of these Terms on one occasion will not be deemed a waiver of any other provision or of such provision on any other occasion. All waivers must be in writing.

GREIVANCE

In accordance with Information Technology Act, 2000 and Information Technology (Intermediaries Guidelines) Rules, 2011, We provide a fair and efficient complaint resolution process. If you have any concerns or grievances regarding our products or services, please write us at along with your order number, a description of the issue (with photos if applicable), and your contact details to help us process your complaint swiftly If you are unsatisfied with the initial resolution, you may escalate the matter to our Grievance Officer. The details of the Officer are as follows:

Attn: Grievance Officer: Dinesh

Email: support@houseofpokarna.com

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