Refund policy
Refund & Exchange Policy – House of Pokarna
At House of Pokarna, we maintain a strict policy to ensure product integrity and prevent misuse.
1. Eligibility for Return/Exchange
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Requests must be raised within 3 days of delivery
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Items must be unused, unwashed, and in original condition with tags and packaging
2. Non-Returnable Items
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Customized or made-to-order products
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Products purchased under sale, discount, or promotional offers (including BOGO)
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Gift cards
3. Exchange Policy
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Exchanges are allowed only for:
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Size issues
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Damaged or defective products
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Only one exchange per order is permitted
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If the requested size is unavailable, store credit or alternate product will be offered
4. Refund Policy
Refunds will only be issued under the following conditions:
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Product received is damaged or defective
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Incorrect product delivered
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Product is unavailable and cannot be fulfilled
If a replacement is available, exchange will be prioritized over refund.
5. Refund Process
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Product must be returned and inspected
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Refunds are processed within 5–7 business days after approval
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Refund will be issued to the original payment method
6. Shipping Charges
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Shipping fees are non-refundable
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Return shipping may be deducted where applicable
7. Cancellation Policy
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Orders can be cancelled within 12 hours of placing the order
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Orders already processed or shipped cannot be cancelled
8. How to Request
Email: support@houseofpokarna.com
Include:
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Order ID
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Reason for request
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Images (if damaged)
9. Important Notes
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Minor variations in color or finish due to lighting or production are not defects
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Size differences within acceptable tolerance are not considered defects